Frequent questions
What documents do I need to rent a car?
Driving license, DNI or valid passport recognized by Spanish law and a credit card in the name of the main driver.
How old do I have to be to rent a vehicle? And how many years of license?
Each driver must be at least 25 years old and hold a valid driver’s license for at least one year throughout the rental period. In addition, you must present a European DNI or Passport, both in force. In the case of being a young driver, under 25 years of age, a direct inquiry is needed to the email sandro@rent4experience.com or to the telephone number +34 622 27 70 77.
When will the amount withheld for the Excess deposit and the Bond or Pre-authorization be unlocked?
The return of the Excess and Deposit or Pre-authorization can range between 14 and 31 days depending on the bank used and due to the operation of the Lessee’s entity
What fuel policy applies?
We deliver the vehicle to you with a full tank of fuel and you have the obligation to return it equally full. In case of non-compliance, a refueling management fee of €29 will be charged plus the remaining liters until reaching 100% of the deposit.
Is there a mileage limit on my rental?
The rental has unlimited mileage per rental in the Balearic Islands.
What deposit do I have to leave for my rent?
The amount of the deposit varies according to the category of the vehicle.
I want to reserve the car on one island of the Balearic Islands and leave it on another, is it possible? What extra does it correspond to?
Yes, it is possible to return the vehicle in another location within the Islands of Ibiza and Formentera other than where the contract was signed within the same terms and conditions stipulated in the General Conditions of the contract. There is an additional charge for this service of €300.
Can I drive outside of Spain?
(It is reported that some of our vehicles have geolocators and if it is detected that they have exceeded the permitted territory, it will be considered a breach of contract, and the leasing company may penalize the lessee with €950, in addition to the charge for all possible damages. to the vehicle and excess mileage, and €350 for a tow truck if required.
Can I take the car from the Balearic Islands to the peninsula?
No, our insurance is not covered outside the Balearic Islands.
I have reserved a vehicle in my name, but I will not be driving in the end. Is it necessary to change the name of the reservation?
Yes, you can make the name change when you pick up the vehicle.
How long can I rent a vehicle?
The minimum rental period for our vehicles is 1 day (24 hours) with a maximum of 15 days. If you wish to rent the vehicle for a period longer than 15 days, please contact us.
How are the rental days counted?
The rental days are computed for periods of 24 hours from the exact time the vehicle is delivered and until its return. Partial days must be paid in full.
I have made a reservation and I have not received any confirmation in my email.
Make sure you have entered a valid email address. Please, check the spam folder and contact Telephone Service at +34 62227707 if you have not finally received your Bonus.
Can I reserve a vehicle for today?
Yes. You can make your reservation through our website. In case of doubt, contact the Telephone Service directly to confirm the collection of the vehicle.
Can I choose the vehicle model I want to rent?
We guarantee the chosen model in those vehicles indicated as “Guaranteed model”. Otherwise, we will deliver the same model, a similar one or a vehicle belonging to a higher category.
How do I request an invoice for my reservation?
You can download your rental invoices through our website. If you need an invoice in the company name, please send an email to facturas@rent4experience.com indicating the tax information and reservation or contract number. You will receive your invoice by email within a maximum period of 15 business days from the date of the request.
Is it possible to modify or cancel my reservation?
To make a request to modify your reservation you can send an email to facturas@rent4experience.com or contact with Telephone Service at +34 62227707 indicating the data you wish to modify. Cancellations of reservations made through our website can be canceled up to 72 hours before the vehicle is picked up through our customer service telephone number or by email info@rent4experience.com indicating in the subject “Cancellation” and the reservation number. In reservations made less than 72 hours before the vehicle pick-up, no amount will be refunded for the reservation made, except for reasons of force majeure (natural disaster, wars, attacks, death or serious illness of the renter, their parents, siblings/ as or children) reliably accredited at the address indicated above.
What kind of coverage can I purchase to rent a car?
All our vehicles have Basic Insurance that includes basic insurance and civil liability, entailing a damage deductible whose value depends on the category of the contracted vehicle and ranges between €900 and €2,500. You can eliminate the entire insurance deductible by contracting the optional “R4E Full Cover” coverage that includes bodywork and paint, wheels, windows and excess deductible. Please consult the General Conditions of Contract and, in case of doubt, contact the Telephone Service.
Where do I pick up the vehicle?
In the Reservation Voucher we indicate the place of collection of the vehicle.
Does the vehicle have any documentation? In the case of loss, does it have any cost?
Yes, all vehicles have a certified copy of the vehicle documentation. In case of loss, there will be an additional cost of €60.
What are your office hours? Until what time do you accept reservations, even if it is outside normal hours?
Our offices are open every day from 9:00 a.m. to 10:00 p.m. Outside these hours it is also possible to pick up or return the vehicle, but this service carries an additional charge of €50.
What should I do if I have a fine? Do you have any extra charge?
If you have not proceeded to pay the penalty during your rental period, you will receive notification at your address with the necessary instructions to make the corresponding payment. We must indicate that we will proceed to collect €50 for driver identification and penalty management, as stipulated in our General Contract Conditions.
Do I have to make a prepayment when I book through your website?
Yes, you must make a partial or total prepayment at the time of confirming the reservation through our website.
Upon my arrival at the airport, how can I get to your offices?
By default, deliveries will be made at the airport on the day and time that the vehicle is blocked in the reservation questionnaire on the website. In any case, we make deliveries throughout the island of Ibiza, with an additional cost of €120 for this service.
What means of payment are accepted?
All services will be paid by credit or debit card at our offices. If you wish to make the reservation through our website, you can only make the payment by bank card. The retention of the security deposit will only be possible by credit card. RENT 4 EXPERIENCE RENT A CAR only accepts VISA and MASTERCARD credit cards.
Can I pay in a currency other than the euro?
The rates established by the leasing company are valued in Euros (€), converted into any other currency through the converter, disassociating itself from any conversion error. Being able to make the payment in all our facilities in the currency that you contracted, only with the credit cards established in the previous point. Payment in cash in any currency other than the Euro is not accepted under any circumstances.
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Can I add an additional driver to my reservation?
Yes, you can include a maximum of two additional drivers both at the time of making the reservation and upon arrival at our offices.
If you do not contract the ``Roadside Assistance`` or ``International Roadside Assistance`` coverage, what is the cost of the towing service?
The cost of the tow truck service if Roadside Assistance coverage is not contracted is €350.
I have a reservation outside office hours, is there an extra charge?
The collection or return of vehicles outside our office hours carries an extra charge of €50 per service.
I need to reserve a seat for my child. What kind of chairs do you have? What cost do they have?
We offer you the baby and child seat, for a daily cost with minimums and maximums, differentiating between three groups specified in our offices and on the RENT 4 EXPERIENCE RENT A CAR website.
I am interested in contracting full coverage when picking up the vehicle. What are my options?
You can opt for one of the following coverages against possible damage: R4E FULL Cover (includes: bodywork and paint, wheels, windows and removal of excess), Windows and wheels coverage or Roadside Assistance.
I need a GPS. How much does it cost to reserve it?
All our vehicles have built-in GPS.
What does the most complete coverage R4E FULL Cover include?
The R4E FULL Cover coverage includes the protection of your vehicle against possible damage to the sheet metal, paint, wheels, windows and elimination of excess.
What is the cost of the complete coverage R4E FULL Cover? (the groups)
The cost of the R4E FULL Cover coverage varies according to the selected vehicle group.
Group 1: €20 and a maximum amount of €200/day.
Group 2: €30 and a maximum amount of €260/d.
Group 3: €60 and a maximum amount of €450.
What does the “Excess Elimination” included in the R4E FULL Cover coverage include?
With the Elimination of Franchise you will not have to leave any amount as franchise.
What does the coverage of Wheels and moons include?
The Wheels and Windows coverage includes possible damage to tires, rims and windows as long as they have not been caused by negligence or improper use of the vehicle by the lessor.
How much does the Wheels and Moons coverage cost?
This coverage has a cost of €10/day with a minimum amount of €15 and a maximum amount of €150.
How much does Roadside Assistance and International Roadside Assistance cover cost?
The Roadside Assistance service has a cost of €15 per rental. This price applies to all categories of vehicles.
Is it possible to pick up the car directly at the hotel? Is there an extra charge for this service?
It is possible to pick up the car at your hotel. There is an additional charge for this service that varies depending on the delivery area.
In the event that I have forgotten a supplement or complementary service when making the reservation, can I add it again when I arrive at the counter?
You can contract the complements or complementary services, both at the time of making the reservation and upon arrival at our offices, although it is advisable to include them during the reservation process to guarantee availability upon arrival.
Do I need to bring a credit card?
All services will be paid by credit or debit card at our offices. If you wish to make the reservation through our website, you can only make the payment by bank card. The retention of the security deposit will only be possible by credit card. The return of the deposit can range between 14 and 31 days depending on the bank. RENT 4 EXPERIENCE RENT A CAR only accepts VISA and MASTERCARD credit cards.
Does the credit card have to be in the name of the main driver?
Yes, the credit card must be in the name of a driver included in the contract.
I don't have a credit card, can I rent a car?
If you only have a debit card, you should choose to contract one of our coverages (R4E FULL Cover) since it is only possible to block the deposit of the deposit on a credit card.
